We want you to love your purchase, but if you're not completely satisfied, we’re here to help.
14-Day No Questions Asked Refunds
If for any reason you're not happy with your order, you may request a refund within 14 days of receiving your item. No questions asked.
How to Request a Refund
To initiate a refund, simply email us at mybabystoryuae@gmail.com with your order number and reason for return (optional). We'll guide you through the process.
Return Conditions
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Items must be returned in their original condition and packaging.
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You will be responsible for covering return shipping costs.
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Once we receive the returned item, a full refund will be issued to your original payment method within 5–7 business days.
Non-Returnable Items
Customized or personalized items are non-refundable unless they arrive damaged or defective.
Need Help?
If you have any questions about our refund policy, please contact us at mybabystoryuae@gmail.com
Payment Information
Payment Methods: For the protection and convenience of our customers, we accept online payments through Stripe. You can securely use your credit or debit cards in our encrypted checkout process.
Cash on Delivery: To cater to the needs of our local customers, we offer a Cash on Delivery (COD) payment option. Please note, this service is exclusively available to customers within the United Arab Emirates.
Refunds and Cancellations: We prioritize your satisfaction. If the item you receive is damaged, please contact us within 14 days from the day the order was received. We are happy to arrange a replacement or a refund, as per your preference.
Delivery UAE
We offer a reliable free home delivery service. Within the United Arab Emirates, you can expect your delivery to arrive within 3-4 working days from the date of your order.
Delivery International
For international shipments, delivery may take up to 9 working days from the date of dispatch. Please be aware that additional customs duties or taxes may apply based on the regulations of your country. We advise you to check your local customs policies to avoid any unexpected charges.